This is a really interesting article from the latest issue of the Journal of Counseling and Development given that many services are now being offered online:
Haberstroh, S., Parr, G., Bradley, L., Morgan-Fleming, B., & Gee, R. (2008, Fall2008). Facilitating Online Counseling: Perspectives From Counselors in Training. Journal of Counseling & Development, 86(4), 460-470. Retrieved September 23, 2008, from Academic Search Complete database.
(Requires Georgia State University Campus ID login to access)
Author Abstract: To address the need for research regarding online counseling, the authors explore the experiences of 4 female and 2 male Caucasian counseling students who facilitated 5 chat-based online counseling sessions. Conducting semistructured interviews based in grounded theory methods, the authors discuss technological barriers, counseling without visual and verbal cues, online counseling techniques, counseling from home, and factors related to the pace of the sessions. They suggest that online counseling requires specific technical, ethical, and clinical considerations.